Questions

  1. What player is required to view the movies ?
  2. Movie player asks for username and password but is not accepting my username and password
  3. Do your websites work with AOL?
  4. Can I save the pictures to my hard drive?
  5. Can I save the movies to my hard drive?
  6. I can't remember my username and password
  7. My password has stopped working
  8. How often am I billed?
  9. How will the transaction appear on my credit card?
  10. How do I cancel my subscription ?

Answers

What player is required to view the movies ?

We have movies in both Flash and Windows Media formats.
Flash is required to view the Flash format movies. If you don't have the player you can download it from here.
Windows Media player is required to view the Windows Media format movies and you can download that player from here.

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Movie player asks for username and password but is not accepting my username and password

This is a problem with earlier versions of the Windows media player (Version 6 and before). Upgrade to the latest version of your media player to solve this problem. The Windows Media player is available here.

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Do your websites work with AOL?

We have tested all of our websites with versions 7, 8 and 9 of AOL and the sites work fine with AOL and the built in AOL browser.

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Can I save the pictures to my hard drive?

Wait until the picture has fully loaded and then right click with your mouse over the picture and select "Save Picture As...".

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Can I save the movies to my hard drive?

A lot of our movies have a link to download the movie. Click on the download link and you will be prompted to save the movie to your hard drive. For movies that don't have a download link right click on the movie link and select "Save Target As".

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I can't remember my username and password

Click here to go to our username and password retrieval page.

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My password has stopped working

There are many reasons why your password has stopped working. The most common reasons are:
1. Your CAPS LOCK button is on. Usernames and passwords are case sensitive. Make sure you are typing it exactly as you did
when you joined. 
2. You are misspelling your username or password. Try again making sure your spelling is correct.
3. You have cancelled your subscription and it has expired.
4. Your credit card was declined at the last re-billing attempt.

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How often am I billed?

For your convenience and to assure no interruption in your service you are re-billed every 30 days from the day you joined until you cancel your subscription.

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How will the transaction appear on my credit card?

In order to protect your privacy, billing is very discreet. If you joined us with CCBill your credit card statement will show Data Struc Inc. If you joined us with Epoch your statement will show KB Services.

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How do I cancel my subscription ?

Click here to go to our membership cancellation page.

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